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Given the high failure rate of ERP projects, what are some of the suggestions for improving the success rate?
Too many ERP vendors encourage clients to think big, leading to projects that are unwieldy or achievable. We, as experts, need to get our clients to focus on more modest, incremental results, and on phased approaches ("multi-generational plans"). We can deliver for our clients once we've helped them to understand that it can't happen overnight.
Having a good System Integrator partner is key. I have worked with all of the big ones and a number of mid-tier firms as well and they will make or break your project!
In my experience being involved with implementations of SAP, JD Edwards One World, and Dynamics AX putting a control advocate on the implementation team is important. This is especially true for companies that must comply with our SOX regulations, Japan's Financial Instruments and Exchange Law (J-SOX), or the United Kingdom’s Corporate Governance Code. In the long run baking cost effective internal controls into an implementation is better than doing rework later.